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17 thg 8, 2022 · Navigate to Search Context table by typing ' cxs_context_config.LIST ' in Application Navigator search. Then select the search context and copy the sys id of that into …
17 thg 1, 2024 · The search context or context field value will contain the sys_id of the search context you want to use in the VA topic. This comes from the table 'cxs_context_config' and …
19 thg 11, 2024 · Manage input and output parameters for your topics. Inputs can also be gathered automatically, using generative AI, when enabled on the agent.
31 thg 5, 2023 · This script is pulling vaSystem.getSearchText (), which pulls the user's utterance. This should instead be utilizing the input variable for the Topic Block. You should duplicate the …
Victor Chen shows how to use AI Search, FAQ, and Contextual Search to power Virtual Agent search experiences ...more
If the user wants user-specific or user-controlled contextual search results, they can achieve it via scripted filter configurations. User can follow the below steps to configure a scripted filter …
Topic Blocks is a new feature in Virtual Agent in the Orlando release which allows you to reuse subflows when designing a Virtual Agent topic.
10 thg 5, 2021 · I recently added contextual search to our greeting topic in virtual agent, and I have it configured to search both the Service Catalog and Knowledge base. However, I cannot …
25 thg 10, 2022 · You can use the Search Fallback topic, powered by Contextual Search, or if enabled you can use AI Search. Fallback topics are helpful when you are just starting your …
In Virtual Agent, the Search Knowledge Base topic (Contextual Search) displays a link and a text snippet for each of the KBs that matches the criteria. The link is the short description of the KB …
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